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Mercedes Benz Service Writer / Advisor

Job Summary & Responsibilities

Automotive Service Adviser / Writer should be passionate, talented, motivated individual capable of driving customer loyalty by providing an Exceptional Customer Experience to each and every guest.

Responsibilities

  • Setting, confirming and preparing for appointments to expedite the customer s service experience.
  • Greeting customers in a timely and friendly manner
  • Determining vehicle needs based on customer information, a vehicle walk-around and a technician s multi-point inspection.
  • Producing repair orders for customers with full transparency including cost and time estimates.
  • Communicating frequently with Technicians and Parts Associates to ensure timely completion of job.
  • Follow-up with customers on the status of their vehicle
  • Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information

Qualifications

  • High Line Service experience a plus!
  • Strong desire to provide an exceptional customer experience.
  • Ability to achieve targeted goals
  • Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills
  • Valid in-state driver s license and must maintain an acceptable, safe driving record
  • All applicants must pass pre-employment testing to include:
  • Background checks
  • Motor Vehicle Report and Drug Screen in order to qualify for employment.


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